Is it the one you intend?
Every organization has an official story — its mission, values, strategy, and stated culture. Then there is the story people actually experience.
I help leadership teams uncover the gap between the story they intend and the story people are actually living — then create a stronger operating narrative for how people lead, decide, collaborate, and execute.
You can say, “We trust our people.” But if every meaningful decision still travels upward, people learn that permission matters more than ownership.
You can say, “We value innovation.” But if failed experiments damage careers, people learn that playing safe is smarter.
You can say, “We encourage honest conversation.” But if disagreement carries a social cost, people learn that keeping the difficult thing to yourself is safer.
People organize themselves around what experience repeatedly teaches them is true — not what is printed on the wall.
That gap between stated intention and lived reality is where Narrative Leadership begins.

Growth
The organization has outgrown the leadership habits, decision patterns, and assumptions that created the first stage of success.

Cultural Friction
Values, incentives, everyday behavior, and expectations are sending contradictory signals.

Leadership Change
A new leader, structure, or direction requires people to understand not just what is changing, but what it means.

Strategic Transformation
The strategy has changed, but decisions and behavior are still being shaped by the assumptions of the previous chapter.

Merger or Reinvention
Different histories, identities, habits, and definitions of “how things work here” need to become a coherent shared future.

Loss of Alignment
People are capable and committed, but priorities, decisions, and behavior are increasingly pulling in different directions.
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Where does lived experience contradict the strategy, values, or ambitions the organization says it is pursuing?
Some assumptions helped create today’s success. That does not mean they belong in the organization you are becoming.
Clarify the beliefs, principles, and expectations that need to guide the next chapter.
Translate the narrative into visible decisions, behaviors, leadership practices, communication, incentives, and everyday experience.
Start With the Story You’re Already Living.
The New Story Workshop is a facilitated Narrative Leadership experience for leadership teams navigating growth, friction, transformation, transition, or reinvention.
Together, we surface the assumptions currently shaping how people make decisions, exercise authority, handle conflict, take risk, and interpret what matters.
We examine what those stories make possible — and what they now prevent.
Then we define the operating narrative required for the organization’s next chapter and identify what would need to change for people to actually experience it as true.
Greater clarity and consistency at the leadership level.
Stronger alignment between strategy, stated values, leadership behavior, and what the culture actually rewards.
A shared language for discussing difficult cultural issues without reducing them to personality or blame.
More coherent and consistent leadership decisions.
Clearer expectations around ownership, authority, and accountability.
Less contradiction between what leaders say and what employees repeatedly experience.
A clearer and more credible narrative about change.
Faster.

Copyright 2026. Jon Symes. All Rights Reserved.